Last updated: October 14, 2026.
1. Shipping Zones
Franxu's Wardrobe ships to Spain, to the European destinations enabled during the purchase process, and also to United States and Canada. If a destination is not listed as available, you can check its availability by writing to [email protected].
2. Preparation and delivery deadlines
Order preparation is 0 to 2 business days, Monday to Friday. The preparation deadline is 2:00 PM (Madrid time). Orders received after that time, on weekends or holidays will begin processing on the next business day.
Delivery times depend on the destination and available service. They are calculated in business days, Monday to Friday, based on the carrier's estimated delivery time plus an additional 2 to 3 days. The total estimated delivery time also includes 0 to 2 business days for order preparation. The specific delivery time applicable to your destination will be displayed before you confirm your order.
The delivery time is an estimate and may vary depending on the destination, item availability, carrier, or circumstances beyond the store's control. If a significant delay occurs, the buyer will be informed as soon as possible.
3. Shipping costs
Shipping costs depend on the destination and the available service. Rates are organized in tiers of 2 € Prices are always rounded up to the next higher price bracket (for example, a cost of €4.99 corresponds to the €6 bracket). The final amount, including applicable taxes, is shown in the shopping cart or during checkout before you confirm payment.
Shipping costs may vary depending on the weight and/or dimensions of the package. Free shipping is available for orders over €100 in Spain (excluding the Canary Islands); over €150 in Canada, Switzerland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Bulgaria, Czech Republic, Italy, Slovakia, the United Kingdom, Denmark, Germany, Austria, Belgium, France, Poland, Portugal, Romania, Sweden, and Ireland; over €200 in Montenegro, Norway, Greece, Estonia, Croatia, Finland, Hungary, and Bosnia and Herzegovina; and over €300 in all other eligible destinations. The shopping cart and checkout will display the applicable cost and threshold for your destination.
Orders shipped outside the European Union may be subject to taxes, duties, or customs handling fees in the destination country. These amounts, where applicable, are the responsibility of the recipient.
4. Preparation and follow-up
When the service used offers tracking, the corresponding information will be provided by email or through the customer area. The buyer must verify that their name, phone number, and delivery address are complete and correct.
5. Failed deliveries and returned packages
If the order cannot be delivered due to an incorrect address, repeated absence, or failure to collect it, the carrier may return it. You will be informed of any applicable shipping costs before a new shipment is made.
6. Damages, losses or incidents
If the package arrives with visible damage, it is recommended to report it to the carrier and contact the store as soon as possible. To facilitate the process, include the order number and photographs of the packaging and the product. If delivery is not received after a reasonable timeframe, please write to [email protected] or call +34 632 991 060.
7. Returns
Returns, the right of withdrawal, and refunds are regulated in the Returns and refunds policy and in the Terms and conditions.
Franxu Club Shipping Advantage
The members of Gold Level of the Franxu Club They offer free standard shipping in Spain for purchases starting from 75 €. This benefit applies when the Gold level is active and is displayed in the shopping cart or during checkout when the conditions are met.
This club benefit is independent of the store's general free shipping thresholds and does not modify the delivery, preparation, tracking or returns conditions stated in this policy.
