Last updated: October 19, 2026.
1. Seller identification
This online store is managed by Francesc Colomer Bañón, with NIF 46356431T and address at Carrer de Jerusalem 2, 4º, 08001 Barcelona, Spain.
- Email: [email protected]
- Phone: +34 632 991 060
2. Scope and acceptance
These terms and conditions govern purchases made at El Armario de Franxu. By placing an order, the buyer declares that they have read and accepted these terms and conditions. The contract is formalized in Spanish.
3. Products and availability
The essential features, images, and price of each item are shown on its product page. For handcrafted products, vintage Due to variations inherent in the materials, slight differences may exist compared to the photographs. All orders are subject to availability. If a product is unavailable after an order has been placed, the buyer will be notified and the corresponding amount refunded.
4. Prices
The applicable prices are those shown on the website at the time of ordering and include all applicable taxes. Shipping costs, where applicable, are displayed before you confirm and pay for your purchase.
5. Purchase process
To purchase, add the items to your cart, provide the required information, select your preferred delivery and payment method, and review the summary before confirming. Automatic order confirmation does not constitute final acceptance. The contract will be considered accepted upon order confirmation or confirmation of its preparation.
6. Payment
Payment is processed securely through Stripe, PayPal, and Amazon Pay, Using the payment methods displayed on this platform during checkout. Franxu's Wardrobe does not store complete card details. The order may be canceled if payment is declined or cannot be verified.
7. Shipping and Delivery
We ship to Spain and to the destinations enabled during checkout. Preparation time is [missing information]. 0 to 2 business days, Monday to Friday, with a deadline of 2:00 PM (Madrid time). The delivery times shown in the table are total estimates in business days (Monday to Friday) and include preparation and shipping, with a margin of 2 to 3 days beyond the delivery time provided by the carrier. The final price depends on the destination and is displayed in the shopping cart before payment confirmation, including VAT. Shipping costs may vary depending on the weight and/or dimensions of the package.
Prices and estimated delivery times
| Destination | Estimated total time | Estimated shipping price (VAT included) |
|---|---|---|
| Cyprus | 4–6 business days | 24,00 € |
| Bosnia and Herzegovina | 4–6 business days | 20,00 € |
| Liechtenstein | 4–6 business days | 22,00 € |
| Spain (excluding the Canary Islands) | 5–7 business days | 6,00 € |
| USA | 5–7 business days | 32,00 € |
| Ireland | 5–7 business days | 14,00 € |
| Serbia | 5–7 business days | 24,00 € |
| Germany, Austria, Belgium, France, Poland, Portugal, Romania and Sweden | 6–8 business days | 10,00 € |
| Denmark | 6–8 business days | 6,00 € |
| Slovakia and the United Kingdom | 6–8 business days | 8,00 € |
| Czech Republic and Italy | 6–8 business days | 12,00 € |
| Croatia, Finland and Hungary | 6–8 business days | 18,00 € |
| Bulgaria | 6–8 business days | 14,00 € |
| Estonia | 6–8 business days | 18,00 € |
| Greece | 6–8 business days | 16,00 € |
| Netherlands | 6–8 business days | 14,00 € |
| Norway | 6–8 business days | 20,00 € |
| Latvia, Lithuania, Luxembourg and Malta | 6–8 business days | 10,00 € |
| Montenegro | 6–8 business days | 20,00 € |
| North Macedonia | 6–10 business days | 24,00 € |
| Canada and Switzerland | 8–10 business days | 10,00 € |
Delivery times are estimates and may vary due to holidays, carrier issues, or customs procedures. Shipments outside the European Union may be subject to taxes, duties, or handling fees at the destination, payable by the recipient. Available destinations are those displayed during checkout. Free shipping is offered for orders over €100 in Spain (excluding the Canary Islands); over €150 in Canada, Switzerland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Bulgaria, Czech Republic, Italy, Slovakia, the United Kingdom, Denmark, Germany, Austria, Belgium, France, Poland, Portugal, Romania, Sweden, and Ireland; over €200 in Montenegro, Norway, Greece, Estonia, Croatia, Finland, Hungary, and Bosnia and Herzegovina; and over €300 in all other eligible destinations. The shopping cart will display the applicable threshold and cost for your destination.
The buyer must provide a complete and correct address. If the package shows visible damage upon receipt, it is recommended to note this with the carrier and report it as soon as possible to [email protected].
8. Right of withdrawal and returns
Except for the exceptions provided by law, the consumer has 14 calendar days From the moment you receive your order, you can notify us of your decision to withdraw, without needing to provide a reason. You can do so by writing to [email protected] and indicating the order number and the affected items.
Products must be returned without undue delay and, at the latest, within 14 calendar days of notifying the buyer of the withdrawal, in a condition that allows verification of their nature, characteristics, and functioning. The direct costs of return shipping due to withdrawal are the responsibility of the buyer, unless otherwise stated or the product is defective or incorrect.
The refund will be issued via the same payment method used, within the legal timeframe, and may be withheld until the goods are received or proof of return is provided. See also the returns and refunds policy.
For orders shipped to the United States and Canada, returns of defective and non-defective products are accepted within 14 calendar days of receipt. New and gently used items are accepted; exchanges are not permitted. Returns are processed by mail, and the customer is responsible for the cost of the return label. There are no restocking fees, and refunds are processed within 14 days. If your item arrives defective, damaged, or does not match your order, please write to [email address/contact information missing]. [email protected] as soon as possible.
9. Exceptions to withdrawal
The right of withdrawal will not apply in cases excluded by law, including goods made to the consumer's specifications or clearly personalized and sealed products which are not suitable for return for reasons of health or hygiene when they have been unsealed.
10. Legal guarantee and defective products
For new goods, the seller is liable for any lack of conformity that becomes apparent within three years of delivery. For second-hand goods, the parties may expressly agree to a shorter period, which may not be less than one year from delivery. These periods apply in accordance with current regulations. If an item arrives defective, damaged, or does not match the order, please notify [email protected] with the order number and, if possible, photographs. The legally provided solution will be offered, such as repair, replacement, price reduction, or refund, as appropriate.
11. Customer service and complaints
For inquiries, issues, or complaints, you can contact us by email at [email protected] or by phone at +34 632 991 060. We will try to respond as soon as possible.
12. Data protection
Your personal data will be processed to manage your purchase, payment, shipping, and related legal obligations. You can find more information in the Privacy Policy.
13. Applicable legislation
These terms and conditions are governed by applicable Spanish and European legislation. When the buyer is a consumer, any dispute will be submitted to the appropriate courts and tribunals in accordance with consumer protection regulations, without prejudice to the rights granted to them thereunder.
Franxu Club: levels and advantages
Participation in the Franxu Club is free and voluntary. The accumulated spending is calculated based on purchases registered in the customer's account.
- Copper Level: Free registration and 1 point for every €20.00 of accumulated spending.
- Silver Level: This offer is reached with a total purchase of €100.00 and includes a 5% discount on items. This discount cannot be combined with other offers.
- Gold Level: It is reached with €200.00 of accumulated purchase and includes free shipping in Spain for purchases from €75.
Each point is worth €1 off. When points are available, the customer can choose how many to use from the shopping cart. Discounts are applied according to the active account level and are non-transferable.
Club registration and receiving marketing communications are separate options. Communications will only be sent once the customer has opted in and can unsubscribe at any time.
Franxu Club Returns and Points
When a purchase is paid for in full or in part with points and an item is subsequently returned, the points used will be deducted from the customer's balance and will not be replenished. Any points earned on the purchase will also be removed from the balance. The update will be made when the return or refund is processed.
